Huawei’s Postal Repair Service boosts customer convenience

Huawei, the innovative smartphone manufacturer has introduced an all-new Postal Repair Service in a bid to support the Huawei device holders. With this latest initiative, which is available 24/7 and 365 days, customers avail a free pickup and delivery service that facilitates convenient smartphone repairs.

This convenient courier service intends to facilitate the customers by saving time on repairs and traveling costs while eliminating the need to travel in traffic and the long waiting queues.

Commenting on the novel initiative, Peter Liu, Country Head of Huawei Devices, Sri Lanka shared, “Customer convenience and satisfaction are what matter to us the most in our service offerings. This door-to-door repair service helps to save the time spent on repair services and customers do not need to worry about repairs as our well-trained technicians will take optimal care of all device repairs. All the repair services will be conducted by experienced Huawei mobile technicians who have a proven track record of providing a best in class service. We invite all Huawei customers to use this most trusted and hassle free repair service.”

The devices under the warranty period will be repaired free of charge while the devices that do not conform to warranty conditions will incur a repair cost including a cost for spare parts. The service center will constantly update the customer about the repair progress via the collected contact details.

The customers who wish to obtain this service can follow a simple procedure that further attests the assurance of the service. The customers may back up the smartphone data and then delete all the personal data, passwords, so that there will be no privacy related concerns.

Customers can contact the Huawei call center via 011-2423017 to arrange for a courier company to pick up the device from the required location. Then the courier company will coordinate with the customer requesting the contact details, pick up address, device serial number/IMEI number and also details about the defect. The customers are instructed to pack the device in the original box in order to prevent any transit damages and they can obtain a proof of collection from the courier company.

The repaired devices will be tested by a skilled mobile technician to verify whether the repair has been succefully completed and will be sent to the delivery address via courier.

The smartphone giant, Huawei has been duly recognized at renowned awards ceremonies and has been constantly featuring in global brand indexes. Huawei was ranked 47^th on BrandZ Top 100 list of Most Valuable Global Brands, 79^th on Forbes World’s Most Valuable Brands and 25^th on the Brand Finance Global 500 Most Valuable Brands lists. Huawei has also achieved the number 68th position on Interbrand’s Best Global Brands and has also featured in Fortune’s Global 500.